Hasil Pencarian: 4 lowongan
...to and resolve internal inquiries and issues reported by CS team members.
· Approve FIX connection implementations on SharePoint tickets after investigation and coordination.
· Fulfill existing clients’ requests such as new report configurations, modifications, and...
...specifications, and testing scripts.
· Conduct project scoping and analyze client requirements.
· Daily review and update of CRM system ticket queues.
· Communicate with clients on production support issues, resolving complex or long-standing problems by working closely...
...Provide a statement of work (SOW) and estimate the work hours involved for various teams.
· Daily review and update of Certifications Tickets on Sharepoint/CRM
· Ensure proper documentation and storage of all FIX-related activities and correspondence with clients/Brokers...
...Respond to reviews and follow up as needed
Manage returns, track complaints and follow up accordingly
Respond to client tickets and live chat
Support any special sale events
Help to develop the client support team by sharing insights, contributing to...
