About Amartha

At Amartha, we empower micro-businesses across Indonesia, enabling growth and equal prosperity. We’ve supported over 2.7 million entrepreneurs—mostly women—by disbursing IDR 22.8 trillion in funding. As we step into 2026, Amartha is evolving into a technology-driven financial ecosystem, expanding our reach in lending, funding, and payments. Through innovation and digital solutions, we aim to enhance accessibility, streamline processes, and create a seamless user experience.

About the Role

This position will responsible to IT hardware and software needed in Pekanbaru Area. You'll work with high mobility and collaborating various role to support their IT needed

Job Description:

Installing and configuring computer hardware, software, systems, networks, printers, and scanners
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Providing technical support across the company (this may be in person or over the phone)
Setting up accounts for new users
Repairing and replacing equipment as necessary
Doing a testing new technology
Experience to train junior staff

Requirements

A bachelor's degree in computer science, information technology, or similar
1-2 years of experience as an IT support specialist
Exceptional ability to provide technical support and resolve queries
In-depth knowledge of computer hardware, software, and networks
Ability to determine IT needs and train end-users
Proficiency in IT helpdesk software, such as Freshservice and SysAid
Experience in documenting processes and monitoring performance metrics
Advanced knowledge of database maintenance and system security
Ability to keep up with technical innovation and trends in IT support
Exceptional interpersonal and communication skills

At Amartha, we are dedicated to creating a workplace that celebrates diversity, ensures equity, and fosters inclusion. We believe that diverse perspectives—shaped by factors such as gender, age, race, ethnicity, education, culture, and life experiences—drive innovation and growth.

We actively welcome individuals from all backgrounds to join us in building an environment where everyone feels respected, valued, and empowered. Our commitment is to provide equal opportunities and foster a sense of belonging that enables our employees to thrive and make meaningful contributions.

IT Support (Riau Region: Pekanbaru)