Engineer Operations Technology

Make your mark with Thiess

Every day, all around the world, Thiess supports and celebrates our people. We recognise talent, reward transparency, champion diversity and embrace change.

Join us and hone your skills and develop new ones. Take on big challenges and grow through mentorship, collaboration, and empowerment.

About Us

Thiess works with clients in Australia, Asia, and the Americas in the dynamic field of open-cut and underground mining. The pioneering spirit of our founders - the legendary Thiess brothers - is our legacy and has inspired our vision to harness the power of people and technology to drive sustainable change for more than 90 years.

At Thiess, we're creating a culture of curiosity, knowledge-sharing and continuous learning - supporting our people to contribute to Thiess' success and continued growth in sustainable mining.

We recognise the value of an inclusive and diverse workplace through our vision: everyone matters always. We're focused on creating an inclusive environment to enable our people to bring their best self to work because they feel safe, included, and empowered.

Learn more about working at Thiess.

The Opportunity

As a key member of the Indonesia Capability Hub team, you'll be responsible for  supporting operational technology solutions (infoMINE, iVolve, Wenco etc.) 

As an Engineer Operations Technology, you will:

• Perform troubleshoot and investigate system issues and identify root cause
• Provide recommendations for appropriate and timely resolution
• Identify and escalate urgent/major issues to minimise impact on operations
• Communicate system issues and updates with key users
• Use the Thiess Service Now platform to manage support incidents as per service level agreements (SLAs)
• Identify system improvements through auditing, training and system support processes and make recommendations on possible solutions or enhancements
• Develop and update standard training documentation, e-learning modules and other resources for operations technology solutions
• Support development - Review prototypes and provide feedback to developers as required
• Participate in or lead new application deployments, system implementations, or major system enhancement projects in accordance with project management methodology

About you

• Tertiary qualifications in Information Technology or related field (eg, Engineering, Computer Science) preferred
• Train the Trainer competency (small groups) preferred
• Experience working in an environment that supports and develops corporate wide systems
• Experience providing user system support and systems analysis
• Preferable: experience within a mining or equipment maintenance industry
• High level of communication skills, with ability to work with technical and non-technical staff
• Strong analytical skills
• Basic knowledge of database and SQL queries
• Working/intermediate knowledge of MS Excel, Sharepoint, Power BI, etc.

What's on offer

At Thiess, our people are the heart of everything we do. We're committed to creating a workplace where everyone can thrive - safely, confidently and with opportunities to grow.

• Ongoing training & development opportunities.
• A strong safety-first culture across all operations, built on care, respect and accountability.