Payd is a workforce technology company focused on helping hotels and hospitality businesses manage casual and gig workers more efficiently. Our core platform, PaydFlex, is an end-to-end casual worker management and payroll solution designed specifically for industries with large flexible workforces.

PaydFlex replaces manual, paper-based, WhatsApp-driven, and Excel-heavy workflows with a single operational platform. The system helps hotels reduce administrative work, improve payroll accuracy, increase operational visibility, and manage casual labour at scale more efficiently.

Job Description

What You’ll Be Doing

Own and manage the PaydFlex product roadmap
Work directly with hotel operators, HR teams, finance teams, and operations managers to deeply understand workflow pain points
Translate operational requirements into clear product specifications and user stories
Prioritise features based on customer impact, business value, and technical feasibility
Collaborate closely with engineering and design teams throughout the product lifecycle
Lead sprint planning, backlog grooming, acceptance testing, and release planning
Analyse product usage, operational metrics, and customer feedback to improve the platform continuously
Identify opportunities to automate manual workflows using technology and AI
Ensure new features improve operational efficiency and reduce administrative burden for customers
Coordinate cross-functional alignment between Product, Engineering, Operations, Sales, and Customer Success

Qualifications

What We’re Looking For

Must-Have

5+ years experience in Product Management or Product Owner roles
Experience working with SaaS, HRTech, FinTech, Payroll, Workforce Management, or Operations platforms
Strong understanding of user workflows and operational process design
Experience writing user stories, PRDs, and managing agile development processes
Strong communication and stakeholder management skills
Ability to prioritise effectively in a startup environment
Highly detail-oriented and execution-focused

Nice to Have

Experience in hospitality, staffing, gig economy, or workforce management industries
Familiarity with payroll systems, attendance systems, or HR operations
Experience working with Go, APIs, or technical backend teams
Exposure to AI-driven workflow automation
Startup experience

Additional Information

Why Join Payd

Opportunity to build products solving real workforce problems in Southeast Asia
High ownership and direct impact on company growth
Work closely with founders and senior leadership
Fast-moving environment with room for career growth
Competitive salary and performance incentives
Flexible and collaborative culture

Product Owner