Welcome to Pullman Lombok Merujani Mandalika Beach Resort. Our world is your playground.

Accor’s first premium-scale resort in Lombok, With 257 rooms, suites and villas—many with private pools—merge island tradition and sophisticated contemporary style. Overlooking the endless Indian Ocean or the lush gardens, in perfect harmony with their surroundings.
Dining at Pullman Lombok Mandalika is conceived to energize the body, inspire the mind and spark the palate. Two restaurants—including Sgara, the finest seafood restaurant in Lombok—and two bars serve food and drink blending the best of local and global influences. All set around our free-form pool, all with a backdrop of inspiring ocean views.
At Pullman Lombok, you’re free to do as much as you like. Or as little. The Pullman SPA creates personalized therapies for peace of mind, body and soul. Pristine beaches nearby are a hub for surfers and snorkelers. Unlock your potential on guided running trails, putting you in touch with the island environment—and your inner self. And motor races at Pertamina Mandalika International Street Circuit are just a few minutes’ drive away.

Job Description

Job Purpose

This position is responsible for the daily leadership of the spa operations to optimize guest satisfaction as well as to ensure that all productivity and expense controls are followed and all revenue opportunities are capitalized upon.

Primary Responsibilities

Business Performance

Assist in the development of annual budgets and short to long range strategic planning for the operation of the Spa & Recreation
Ensure that the spa operates cost effectively and efficiently, review expenditures to ensure that they are kept within operating budgets
Review daily productivity and measure Spa & Recreation actual performance to budget
Generate monthly facility productivity report

Spa & Recreation Operation

Assist in the development of the Spa’s & Recreation standard operating procedures and policy relating to safety and emergency procedures. Ensure that all team members have a complete understanding of and adherence to the policies
Provide and take responsibility for the professional delivery of all information via emails, telephone and in person to all potential spa guests
Monitor scheduling of all services and special programming
Establish professional business relationships with all vendors

Team Management

Interview, select and recruit Spa Therapists & Recreation Attendant
Identify and develop team members with potential
Conduct performance review with the team
Constantly monitor team members’ appearance, attitude and degree of professionalism
Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Other Responsibilities

Maintain complete knowledge of all hotel services/features
Be fully conversant with hotel fire & life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Report for duty on time wearing clean and complete uniform at all times
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the Management

Qualifications

Knowledge and Experience

Diploma education
Certification in massage therapy or aesthetics from a recognized school
Minimum 2 years of experience in a supervisory position in a spa or related field
Good reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Good working knowledge of MS Excel & Word

Competencies

Strong leadership, interpersonal and training skills
Good communication and customer contact skills
Results and service oriented with an eye for details
Ability to multi-task, work well in stressful& high-pressure situations
A team player &builder
A motivator & self-starter
Well-presented and professionally groomed at all times

Additional Information

Possess skills of leadership, developing, strategic thinking, problem solver.
Excellent communication.
Results and service oriented with an eye for details.
Ability to multi-task, work well in stressful & high-pressure situations.
A team player & builder.
A motivator & self-starter.
Well-presented and always professionally groomed.

Spa Manager