Lowongan kerja Helpdesk

Description : Menjawab berbagai pertanyaan dari pengguna terkait masalah teknis. Kualifikasi: - Pendidikan min. SMA/SMK sederajat, lebih diutamakan jurusan TKJ - Siap kerja shift - Siap kerja hari libur/tanggal merah - Mampu mengoperasikan komputer, MS. Office (Excel...

Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our...

 ...rather than deeply specialised. ~A strong foundation role within the Technology department. ~This role is not: ~A narrow IT helpdesk-only role. ~A senior engineering or architect position. ~A passive role with step-by-step instructions. Career Growth & Progression... 

 ...and debugging of hardware devices (router, firewall, switch, server and NAS Storage) Familiar with Kaseya VSA Professional and Helpdesk Ticketing System Excellent knowledge in deploying and maintaining MS Active Directory GPO and Powershell scripting Fluent in... 

 ...Minimum Diploma or Bachelor's degree in Information Technology or a related field Minimum 5 years of experience in IT Support, Helpdesk, or Desktop Support roles Strong proficiency in Windows environments Hands-on experience with Dell laptops and enterprise... 

 ...Key Responsibilities Technical Support: Provide troubleshooting assistance for staff via helpdesk (email, phone, in-person), including OS, software, and hardware issues System Maintenance: Set up, configure, and maintain computers, printers, and peripherals... 

 ...areas of safety plumbing and mechanical electrical and environmental needs through both personal contact and work order systems (helpdesk system) and assignment of work to the relevant service providers Ensure vendors are well-managed delivering services on time and... 

 ...Teams OneDrive Power Apps and Power BI Perform log analysis and troubleshooting within the M365 environment Collaborate with helpdesk and IT teams to resolve end-user issues Handle ticketing workflows using ServiceNow Maintain and update configuration... 

 ...offboarding as well as software or hardware troubleshooting. What You Will Do: · Responding to IT support requests using the helpdesk ticketing system · Assisting with end user onboarding and offboarding and end user administration · Contribute to... 

 ...candidates , we are looking for those with 1-2 years max of experience in a customer support or service role. Familiarity with Helpdesk and Ticketing Systems is advantageous. Exceptional written and verbal communication skills in English are mandatory, as... 

 ...to make Prudential a place where you can Connect Grow and Succeed. Job Description Maintain email group Agency License Helpdesk (Input incoming Renewal license form Registration Modul Core; Reactive Modul Core; Ex Insurance document) Response incoming email... 

 ...Customer service orientation with ability to explain technical concepts clearly to non-technical users. Experience with helpdesk software and ticketing systems preferred. Experience with performance testing tools and load testing is a plus. JIRA or... 

 ...and collaboration tools. 2. Team Leadership and Development Lead mentor and develop a team of IT professionals including helpdesk staff network engineers and system administrators. Assign tasks set performance goals and provide regular feedback to the IT... 

 ...Requirements ~ Bachelor's degree in Information Technology, Computer Science, or a related field. ~1-2 years of experience in a helpdesk or technical support role. ~ Proficiency in SQL for database management and query development. ~ Strong knowledge of... 

 ...management, and incident response Oversee IT infrastructure, cloud environments, and enterprise systems (ERP/CRM) Manage IT Helpdesk operations and end-user support excellence Ensure compliance with international standards (ISO 27001, GDPR, CCPA) Manage IT budgets... 

 ...required Business Support Services Coordinate preventative maintenance programs with vendors and in-house teams Coordinate Helpdesk operations administrative support reception and visitor management Oversee meeting room scheduling and event coordination...