Hotel that makes every moment matter

The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.

Job Description

Assist guests with check in and checkout, and other cashiering duties
Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
Handle guests’ mails, messages, and answering phone calls
Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
Provide guidance and assistance to GSA
Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area
Perform any related duties and special projects as requested by the Assistant Front Office Manager/Reception and Duty Manager
Comply with hotel and department policies and procedures at all times
Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
Ensure cleanliness and appearance of Front Desk and related areas
Establish awareness of the Hotels fire and emergency procedure
Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
Provide assistance and supervision of the Front Office areas such as Front Desk, Groups, Rooms Controlling and Lobby Greeters

Qualifications

Minimum 2 years hotel Front Office experience
Read, Write, Speak English Fluently
Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system
Knowledge of Opera will be an advantage
Presentable, well groomed with leadership quality
Interpersonal skills to deal with guests and colleagues issues
Able to work in a team, i.e. caring about other team members

Guest Relation Officer