We’re committed to your flexibility and wellbeing. You’ll experience this through our supportive approach, continuous learning opportunities, empowerment in your role and the ability to balance work and life.

We give you a world of potential

Are you looking for a rewarding career in Shareholder Operations? Do you have the skills and experience to lead a team of professionals in a global environment? If so, we have an exciting opportunity for you! We are seeking an Assistant Manager to join our Global Core Operations team, based in Kowloon Bay, Hong Kong.

Global Core Operations is a first-line business division with Computershare responsible for servicing of issuers and shareholders and undertaking operational activities such as IPO execution, Corporate Actions such as Rights Issue, Cash Offer and including dividend and payments, Share Movement regarding transfer, allotment and cross-border removal of shares, Corporate Communication and Shareholder maintenance and lost holder recovery.

This is a great chance to join a dynamic and diverse organization that values innovation, collaboration and excellence. If you are ready to take on this challenge, apply now!

A role you will love

The Assistant Manager’s main responsibilities of this role are to manage and enhance the payment and share certificate replacement process for shareholders, to ensure compliance with relevant regulations and client's requirements, and to handle any escalated or potential issues in a timely and professional manner. This involves overseeing the daily operations of the payment and share certificate replacement process, updating the procedure according to the changes in regulations, and monitoring the performance and quality of the service. Additionally, this role requires servicing and improving the shareholder experience, developing contingency plans for business continuity, liaising with banks for stop payment requests, and identifying and resolving any risks, near misses or red flags that may arise.

You will be leading a team of 10, and therefore would have to encompass managerial and leadership capabilities.

Some of your key responsibilities will include: 

Payment and Share Certificate Replacement Operations
Monitor overall performance of the replacement process, ensure high standard service is delivered to shareholders and to the satisfaction of management and as per client’s requirements.
Process Improvement & Support
Take up projects and drive initiatives where assigned to and support new product development. Address escalated matters in accordance with relevant handling procedures, code of conduct and ensure timely follow up and until satisfactory closure of the matter.
Lead internal communications efforts through active communications to team members including regular meetings, announcements and reports.
Cross train team members to upskill their skillsets for fully support between teams in peak season.
Carry out any ad-hoc duties assigned by the Team Head

What will you bring to the role?

We are looking for a degree holder with at least three years of supervisory and operational experience, preferably in the banking or securities sector. You should be self-driven, responsible, and eager to learn and grow with us. You should also be able to adapt to our culture and values, and do things the right way. You should have strategic thinking, strong problem-solving skills, and excellent communication skills in English, Mandarin and Cantonese, both spoken and written.

As an Assistant Manager in Shareholder Operations, you will need to pay attention to detail and use your technical experience and judgment to resolve problems and select solutions. You will also need to follow clear policies and procedures, and train and develop other leaders within your team.

Other key skills required for the role include:

Proficient in PC skills including MS Excel and Word

For more information relating to this position, please contact Noriel Forsythe (Senior Talent Acquisition Partner) or Debbie Kong (Hiring Manager) and their contact details below.

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook. #LI-KT1

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Assistant Manager, Shareholder Operations