Hotel that makes every moment matter

The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.

Job Description

Lead and Supervise F&B Operations : Oversee all aspects of F&B operations, including restaurant outlets, in-room dining, and banquet services, ensuring seamless daily operations.
Team Leadership & Development : Mentor, coach, and manage a team of F&B professionals, leading recruitment, onboarding, and training efforts.
Coaching & Development : Provide regular feedback, conduct performance reviews, and create incentive programs to drive motivation and career growth.
Guest Experience & Service Excellence : Ensure the highest service standards, promptly addressing guest concerns and feedback to maintain satisfaction.
Financial Management : Assist the F&B Leadership Team in overseeing revenue generation and cost control, ensuring adherence to budgetary guidelines. Provide support in the budgeting, forecasting, and financial reporting processes for all F&B outlets, contributing to strategic financial decision-making.
Operational Support & Process Improvement : Implement operational processes to enhance productivity, quality, and cost-efficiency, while ensuring compliance with health and safety regulations.
Event Management : Coordinate event execution, working with Conference Services and Catering teams to ensure smooth banqueting operations and exceptional guest experiences.
Innovative Promotions : Develop creative ideas to drive business growth and F&B revenues through seasonal promotions, events, and specialized offerings.

Qualifications

Experience : At least 3 years in F&B management, preferably in a 4* hotel
Leadership Skills : Ability to lead, motivate, and manage diverse teams across multiple departments.
Guest-Focused Attitude : Passion for guest service, with the ability to anticipate needs and resolve concerns professionally.
Operational Expertise : Knowledge of F&B operations, service standards, inventory control, and health & safety regulations.
Communication Skills : Excellent interpersonal and communication abilities to engage effectively with guests, team members, and departments.
Educational Background : A degree or diploma in Hospitality Management is preferred but not required.
Flexibility : Willingness to work a flexible schedule, including weekends, late nights, early mornings, and holidays.

Food & Beverage Manager