Occupations CX Specialist:

Job Description CX Specialist:

Job information CX Specialist from the Company Antikode , this latest CX Specialist job vacancy is located in the city Kecamatan Tangerang located in the province Banten . This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Information Technology field have been opened and published up to the specified time.

Job Responsibility CX Specialist:

Job description & requirements

We’re looking for a team member in our fast-growing company as a Customer Experience Specialist. You’ll be responsible for handling any number of different types of projects, which may involve conducting research, brainstorming ideas, and creating strategies for clients.

Job Descriptions

Embark on a journey to craft targets and metrics tied to the customer experience, intricately woven into our product development strategy.
Unearth untapped opportunities for product evolution by delving into user needs, market dynamics, and the ever-evolving competitive landscape.
Foster and uphold a visionary perspective on the holistic user experience, steering the course for our products and features through the lenses of human-centered design and usability best practices.
Harmonize deliverables with overarching user experience strategies, orchestrating an optimal customer journey through every engagement and interaction within the app.
Architect strategies for organizational enhancement, imbue touchpoints and channels with intentional design and propel improvements in Customer Experience (CX) service delivery.
Advocate for customer needs internally, rallying pertinent resources to amplify our impact on customers to unprecedented levels.
Cultivate cross-functional initiatives that transcend conventional boundaries, enhancing the overall customer experience and fostering greater satisfaction and loyalty among our esteemed clientele.
Oversee the intricate process of harvesting customer feedback from myriad channels, meticulously scrutinizing reports to distill invaluable insights.
Navigate the intricate process of crafting reports analyzing customer feedback, and transmuting key takeaways into actionable plans for corrective measures.

Job Requirements

Bachelor's Degree with a specialization in Design, IT/Technology, or Business.
Accumulate 4-5+ years of pertinent experience in consulting/tech, with a bonus for prior involvement in a CX consultancy firm.
Exhibit leadership prowess with a track record of nurturing and guiding CX/UX teams in both project work and professional development.
Possess experience in CX Strategic thinking and mastery of experience design principles.
Demonstrate proficiency in creative methodologies and intricate design workflows, encompassing everything from facilitating workshops to low-to-high prototyping and user testing.
Cultivate a product-centric mindset, directing focus towards digital CX and aiding product and design teams in uncovering and delivering novel opportunities.
Showcase robust communication skills across written, analytical, presentation, and verbal domains, fluently maneuvering in both English and Bahasa Indonesia.

Skills

Customer Experience
User Experience (UX)
User Research
Leadership
Communications

Culture

Working in Antikode is fun and challenging at the same time in a homey environment. We’re working on interesting projects from multiple clients in various industries such as:

Lifestyle / F&B:

McDonald's Indonesia, Ismaya Group, Union Group, Biko Group, Plataran Group, Ateria, Legit, Burgreens, Chatime, etc.

Retail:

Compass, Makeover, Alfamart, MAP Club, etc.

Entertainment:

Disney+, RANS, KUY!, etc.

Banking:

BCA, Mandiri, OCBC NISP, CIMB Niaga, BTPN Jenius, BRI, BNI, UOB, etc.

Telco:

XL, Telkomsel, AXIS, Indosat, etc.

Insurance:

FWD, Avrist, Prudential, Tokio Marine, Dompet Aman, etc.

NFT Projects:

Avarik Saga, Shark Outlaw Squad, Monaverse, Karafuru, Mindblowon, etc.

So continuous learning & exploration will be the heart of how we work and grow in Antikode.

You'll also get

Competitive salary & yearly bonus
13" MacBook Air / Pro
Health benefits (BPJS, Private Insurance, Telemedicine, Optical & Dental)
Continuous personal improvement
Cat & dog-friendly office
Up to 15 days of leave
Homey working space & casual environment
Monthly fun activities
Cross companies gathering (with Eatlah, SOSJ, Bitte Design, and Monstore)

About the company
Antikode is a UI/UX design and development company that aims to help clients from small-medium businesses to big brands from various industries to create their website and mobile apps user experiences from the design to the development.

Job Requirement CX Specialist:

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Closed Date : 2024-06-01