Founded in 2010, we’re an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to be ourselves, to zig when the others zag, to be creative and spontaneous, and to stand out from the crowd. It’s what we’re famous for. It’s what we love.

Our mission is to share happiness. With bright eyes and even brighter minds, we create the kind of good vibrations that carry far and wide. Across continents and overseas. Throughout hotel lobbies, and beyond. It’s everywhere you look. Places filled with a special kind of sparkle that keeps people coming back for more.

And want to know what makes Ovolo more special, more unique, and more original than all the rest? Our people. Just the way they are. At Ovolo, we want you to be yourself. It’s what keeps us from swimming in the ‘sea of sameness. That’s why here we’ve ditched the tired old ‘corporate scripts’ and empowered our people to speak from the heart. Characters and mavericks, come one, come all. We’re after you with all your you-ness.

What you'll get...

Well, there's the chance to shine in a brilliant team environment in the coolest new hotel brand in Australia, Hong Kong and now Indonesia –bring your personality and sense of fun to work and the most amazing team to work with.
Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you
Receive Hotel benefits in rooms and our fabulous F&B outlets
Stay Fit and Fabulous; be involved in our Wellbeing Programmes
Develop relationships and make a difference to other people’s lives through our Community Programme
Autonomous role with oodles of creative license & chance to showcase your entrepreneurial talent

At Ovolo Hotels we move fast, have fun, and redefine what a lifestyle hotel can be. Our fresh ideas are taking the world of hospitality by storm and redefining what a lifestyle hotel can be as we expand across Hong Kong, Australia and beyond. Something special is going on here – this is your opportunity to be part of it from the very beginning…

About the GIG

We are looking for a "switched-on" IT Manager for Mamaka by Ovolo Hotels In this role, you have responsibility for coordinating all aspects of IT, ensuring projects are successfully completed according to schedule and providing administrative direction for daily IT operational activities.

What you will do

IT responsibilities

Installation, configuration, maintenance and operation support of Network, WiFi, Server, Workstation and Backup
Provide support, guidance and support to team members in relation to information technology, the maintenance of client relationships and project management
Review, update and effectively maintain the network and provide ongoing maintenance programs for the information technology utilised
Track record in management of mobile application platforms such as Android, Apple iOS
To manage the daily IT system and implement IT solution for the business process (POS/PMS/Accounting System/CRM/HR System)
Track and maintain accurate inventory of all computing equipment
Resolve daily IT technical issues and ad-hoc reports or assignments as required on a timely manner
Research and evaluate new infrastructure technology, assisting company to plan for future solutions
Coordinate with vendors to setup and maintain IT infrastructure for company’s properties
Lead and drive a small team to meet expanding business requirements
Create and maintain IT budget and resources for business need
Manage technologies and provide administrative assistance for various systems
Understand various IT troubleshooting and provide technical support
Control and monitor data, network access and backup systems
Negotiate and communicate with third-party software providers for new software's and troubleshooting

Team Support

Work closely with different department heads to obtain user requirements for project initiation and completion
Provide help desk services and coordinate the support service procedures to ensure smooth running, effective logging systems, efficient response times and helpful delivery to end users
Review and update the software and hardware utilised by the system and team members
Assist in coordinating IT components of digital marketing initiatives including website and online distribution channels
Manage IT activities for starters and leavers in an effective way to ensure email accounts, passwords and access cards are set up appropriately and securely
Interact with guests, clients and team members in a friendly, respectful and positive manner
Liaise with operational teams to ensure the ongoing smooth running and maintenance of IT components
Receive and respond to requests relating to IT from Hotels and Ovolo Management appropriately and in a timely manner, following up as appropriate

Who are we looking for?

Minimum 3 years experience in same capacity is a must. You must be proficient in hotel information systems, PMS, POS, Network Infrastructure, MS SQL Server, LAN Citrix, MS Exchange Server, MS Windows administration and configuration; also fluent in English, and applicable for Indonesian citizen only.

We need you to be a proactive, confident and resilience leader dealing with high demand standard, able to work independently and handle challenging situations and emergency just in case.

If you are positive minded, carry bags full of energy, have excellent interpersonal and language skill, and you are hungry for success in a fast paced and dynamic environment, we definitely would like to hear from you!