Tech Support (UniPin)

🙌🏻 About Us

UniPin (Universal Pin) is Southeast Asia’s leading payment service provider for online games and digital products with more than 6 million active users in over 40 countries throughout the world. Headquartered in Jakarta, Indonesia, we are building a payment solution that allows gamers to use an electronic pin in multiple games from multiple game publishers. UniPin was first established in Indonesia back in 2009 as an online games voucher provider for various game publishers, namely Garena, Moonton, Tencent, etc. Currently, we already penetrate other digital products, such as iTunes, Spotify, and Iflix. ( 

💰 Salary

Very competitive

👑 Job Role

• Supporting the Operational in the office, helping to troubleshoot and fixing the issue. providing the best support to prevent any obstacle in the daily operation.
• Provide Report and simple analysis to related department, make sure they got the answer for requested reports
• Helping Customer Service Department to resolve the issue occur in our operation.
• Doing the testing for the setting that had been setup and send the testing detail to related department.
• Helping Developer by doing testing using automation program to prevent any error in the production/operation.
• Provide answers for post integration/operation to our partner for any error that occur during normal operation.

⛩️ Requirements

• Diploma or Bachelor's degree in IT, or its related and equivalent degree.
• At least 1 year of experience in related fields.
• Familiar with MySQL queries.
• Having a good understanding with API docs.
• Analytical Thinking.
• Hardware problem solving.

🎁 Perks

Competitive Salary

• THR / Bonus system
• Period Leave
• Transportation
• Team Building Activity
• Paid Maternity / Paternity Leave
• Paid Sick Days
• Casual Dress Code
• Birthday Leave