Account Management, Associate (Contract)

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

Grab B2B is the B2B SaaS team within Grab that helps to simplify business transportation, corporate food and package deliveries and related services for companies across Southeast Asia. We are looking for an Inside Sales Account Executive in our Grab B2B team to support and grow our expanding SMB client portfolio across Indonesia.

Get to Know the Role

Manage and grow a portfolio of multi-industry SMB accounts, driving revenue via upselling and cross-selling Grab for Business solutions in collaboration with the Mid-Market/SMB team. This role reports to the SMB Lead and requires on-site presence at the Jakarta office under a contract employment arrangement.

The Critical Tasks You Will Perform

• Manage a multi-industry SMB account portfolio, driving revenue growth via proactive upselling, cross-selling, and managing a healthy sales pipeline from both inbound and outbound leads.
• Own the end-to-end client lifecycle, from onboarding and product training to regular business reviews, while building strong stakeholder relationships to ensure long-term satisfaction.
• Maintain deep knowledge of Grab's B2B suite to effectively translate technical features into clear business benefits and value propositions for clients.
• Maintain meticulous records in Salesforce CRM, using data analytics and pipeline reporting to improve account strategies and prioritize high-value opportunities.
• Partner with cross-functional teams (Marketing, Product, Operations) to deliver seamless client experiences, support new launches, and increase sales process improvements.

Qualifications

What Essential Skills You Will Need

• Bachelor's degree in Business, Marketing, or related field with 3+ years of experience in B2B/inside sales or account management (SaaS/tech preferred).
• Bilingual fluency in English and Bahasa Indonesia with strong, experience communicating product benefits appropriate for each prospect across all communication channels.
• Proficient in Google Workspace/MS Office and CRM tools (Salesforce) with the Experience discerning whether a prospect is a good fit for a product based on discovery conversations sales metrics to drive account strategies.
• Deep understanding of B2B consultative selling, solution-based approaches, and the specific business challenges faced by SMB decision-makers.
• A resilient, self-motivated, and Experience maintaining clean records of sales outreach and contacts in a CRM team player who thrives in a fast-paced startup environment and maintains a customer-centric mindset.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave , and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.