Desktop Support Technician

Penuh waktu

Excis Compliance ltd

Job Title: Desk Side Support Engineer

Location: Cikarang Bekasi West Java Indonesia

Start Date: February 1 2024

Target Onboarding Date: October 1 2024

Are you passionate about IT support and looking for an opportunity to work in a dynamic fastpaced environment with a leading global brand We are seeking two Desk Side Support Engineers to join our team at a prestigious multinational toy and entertainment company known for shaping childhood experiences worldwide.

What You Will Do:

  • Provide local and remote desktop support for hardware software and application issues.
  • Troubleshoot and resolve problems with computers laptops printers and mobile devices.
  • Collaborate with thirdparty vendors to resolve complex audiovisual (AV) challenges.
  • Support Windows (710) operating systems Microsoft Office and other authorized applications.
  • Perform preventive maintenance and remedial repairs on various devices.
  • Assist users with network connectivity issues and ensure highquality IT service.
  • Be flexible and adaptable able to handle projectbased tasks in a collaborative environment.

Requirements

What We Are Looking For:

  • 34 years of experience in desktop support or a related role.
  • Bachelors Degree in Computer Science or Engineering (BE/BTECH) or equivalent experience.
  • Certifications such as CompTIA A Microsoft Certified Professional (MCP) are highly preferred.
  • Solid understanding of Windows OS Active Directory MS Office 365 and mobile device management (iOS Android).
  • Strong troubleshooting and problemsolving skills with the ability to prioritize and meet deadlines.
  • Excellent communication and customer service skills.
  • Willingness to occasionally work offhours or weekends when needed.

Why Join Us

  • Work in an exciting and innovative environment with a wellknown global brand.
  • Be part of a team that values collaboration flexibility and continuous learning.

Ready to take the next step in your IT career Apply now and become part of a company that is making a global impact!

Windows operating systems (7-10) MS Office 365 PC hardware troubleshooting Antivirus solutions Mobile device management (iOS and Android) Windows PC/laptop management Helpdesk ticketing systems
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