Quality Control Officer (Fintech - Merchant Activation)

Work Setting: On site, WFO

Work Location: Alam Sutera, Tangerang

Job Description:

1. Identify Legitimate documents required based on the product type to determine the continuation of the Activation Process.
2. Ensure timely completion of all mandatory Activations Process is in accordance with the SOP. 
3. Support senior staff in responding to regulations and internal quality control by regularly updating and ensuring the accuracy of all products and documents required.
4. Monitoring and ensure the quality of Go Live product from Activation Team is in accordance with the SOP.
5. Create routine quality control reports and handle administrative tasks.
6. Inspect product or system to ensure that it meets the set specifications and SOP.
7. Collaborate cross functionally with teams including: Operations, Marketing and Finance to accomplish goals.

Job Requirements:

1. Candidate must have a bachelor's degree or above.
2. Previous experience in administrative works, KYC, merchant activation, or merchant verification.
3. Strong attention to detail with the ability to quickly adapt to new changes.
4. Ability to handle confidential information and with discretion.
5. Able to work in a fast-moving and even pressured environment; can liaise with peers and colleagues globally and overcome time zone and cultural differences with ease.
6. Ability to manage assigned tasks in an assertive, efficient, and timely manner; able to organize and meet deadlines as required.
7. Resilient attitude, highly disciplined and detail-oriented, a self-motivated personality; have a good sense of responsibility, integrity, and autonomy for work. 
8. Proficient time management skills and ability to multi-task is critical to this varied and exciting role.
9. Strong proficiency in Excel functionalities is preferable.