Operations Manager

About Us

RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talents in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team.

Position Overview

RecruitGo is in search of an Operations Manager based in Bali, Indonesia.  In this role, you will be responsible for overseeing all operational and administrative processes, supporting the owner to drive revenue and profit growth, developing customer service protocols, and addressing client concerns to improve satisfaction. Additionally, you will manage budgets, supervise the Admin/Operations team, maintain company policies and SOPs, oversee building and equipment maintenance, ensure compliance with operational permits, and foster relationships with external stakeholders to ensure smooth operations.

Aside from your established skills and expertise, we are looking for someone with a bachelor’s degree in Business Administration, Management, or related fields, at least 3 years of experience in administration and customer service (including complaint handling), strong leadership and communication skills, advanced computer proficiency, and the ability to work independently. Intermediate English proficiency is also required.

Responsibilities:

• Responsible for all operational and administrative processes and activities within the company.
• Be part of the Senior Management team.
• Support the Owner for every operational activity within the company in order to achieve revenue and profit growth.
• Develop and implement customer service protocols and training for staff.
• Proactively address client concerns and resolve complaints promptly and effectively.
• Monitor client feedback and implement strategies to improve client satisfaction.
• Manage client communication channels to ensure timely and accurate responses.
• Create an annual budget plan in coordination with the Owner.
• Provide input to the Owner regarding the work results of the Admin/Operations team.
• Collaborate with the HR Officer, create/review/change regulations and policies related to administration and employment in the company.
• Ensure all staff follow company standard operating procedures and maintain discipline and professionalism at all times.
• Oversee building and equipment maintenance at all branches of Sunset Vet.
• Ensure that the company's operational permits and legality are in accordance with applicable regulations.
• Build good relationships and establish communication with external parties such as related agencies and ministries to ensure the continuity of the company's operational activities.
• Ensure the comfort and welfare of all employees in the company.

Qualifications:

• Bachelor's degree (S1) in Business Administration, Management or other related fields.
• Have experience in managing administration including employment, finance and procurement for at least 3 (three) years.
• Have experience in customer service including dealing with customer complaints for at least 3 (three) years.
• Master computer skills (Word, Excel, etc.).
• Able to communicate well with superiors, co-workers and employees.
• Have leadership and be able to provide examples of professional work.
• Independent and able to work with minimum supervision.
• Intermediate level English language proficiency

Why RecruitGo?
RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities.

• Salary Range: IDR 15,000,000 per month
• Work Schedule: Monday - Friday
• Work Set up: On-site
• Working Device: Will be provided by the company
• Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
• Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.
• Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that clients & expectations are met.

Job ID: RQ0861