Front Office Agent

Swissôtel Nusantara, a distinguished 5-star hotel located in the heart of Indonesia’s new capital city, Ibu Kota Nusantara (IKN), presents an exceptional opportunity for passionate talents to be part of our team and deliver genuine Swiss hospitality at IKN.

Job Description

What is in it for you:

• Meals, uniform and accommodation are provided. Free public transportation in the city. 
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn

  qualifications

  while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities.

What you will be doing:

• Guest check-In and check-out: manage the check-in and check-out processes, ensuring a seamless experience for guests.
• Reservations Management: handle reservations via phone, email, and in-person, ensuring accurate bookings and special requests are noted.
• Guest Services: provide information about hotel services, local attractions, and events; assist guests with inquiries and problem resolution.
• Payment Processing: process payments and maintain records of transactions, ensuring compliance with hotel policies.
• Communication: collaborate with housekeeping, maintenance, and management to address guest needs and ensure high service standards.
• Handling Complaints: address guest complaints with empathy and professionalism, striving for prompt resolution and guest satisfaction.
• Maintaining Front Office Area: ensure the reception area is clean, organized, and stocked with necessary supplies and promotional materials.
• Reporting Issues: report any maintenance issues or safety concerns to the appropriate department promptly.

Qualifications

Your experience and skills include:

• Proficient in Bahasa Indonesia and English.
• Working knowledge of MS programs and Opera Cloud system.
• Minimum of 1 year experience in a similar position in an international brand. Remote area work experience is preferred.
• Ability to handle a multitude of tasks while remaining calm and collective especially in high-pressure situations.
• Guest-focused, organized, positive mindset with strong problem-solving skills.
• Excellent time management, administration, communication and interpersonal skills, with the ability to interact effectively with guests and Heartists at all levels.
• Flexible with working hours and ability to work with tight deadlines.
• Physical ability to lift moderate weight, stand and walk for extended periods of time.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.