Sales and Technical Consultant(Jakarta - Indonesia)

■Job Purpose

Provide Implementation, Training & ongoing Support to customers in Indonesia & SEA region 

■Duties and Responsibilities

Responsibilities of the Consultant include (but aren’t limited to) the following:

• Expand TableCheck presence in Jakarta by identifying prospects and converting them into long-term customers.
• Perform research and identify new potential customers and new market opportunities.
• Develop and manage all client onboarding activities from project kick-off, training, configuration, data migration and “System Live”
• Partner with Team Lead and Sales Representatives to support customers toward product adoption
• Design and deliver product trainings to clients and enable them to utilize TableCheck’s features fully & rapidly based on the client’s needs
• Be an expert on product features and keep abreast of new feature launches and update team members
• Prepare User Guides & Manuals whenever needed
• Establish productive and professional relationships with key personnel in customer accounts with a focus on customer retention & improving customer satisfaction
• Conduct regular feedback sessions with clients
• Provide onsite & remote support to clients to solve issues in timely manner
• Liaise with Global teams to ensure brand consistency

■Working Hours

• Weekdays 10:00 - 19:00

■Qualifications/ Requirements

• Based in Jakarta
• Availability to travel within Indonesia and SEA region when required
• Proven work experience of 3-5 years as a Product/ Operations/ Support Consultant at a similar SAAS company or in Hotel/ Restaurant operations
• Prior working knowledge of global or local POS systems, and/ or knowledge of SAAS products in Hospitality sector is a plus
• Willingness and ability to constantly learn & train others
  
• Expand TableCheck presence in Jakarta by identifying prospects and converting them into long-term customers.
  
• Perform research and identify new potential customers and new market opportunities.
  
• Develop and manage all client onboarding activities from project kick-off, training,
  
• configuration, data migration and “System Live”
• Solid customer service attitude
  
• Excellent verbal & written communication skills in English, and/or another European
  
• language is a plus