Asst. Manager/ Coordinator Call Center
Rp 9.13juta - Rp 10.08jutaPT. Infomedia Nusantara site Jogja & Semarang
Semarang, Jl. Pemuda
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About PT. Infomedia Nusantara:
PT. Infomedia Nusantara is a subsidiary of PT Telkom Indonesia, specializing in Business Process Outsourcing (BPO) with core services in Customer Relationship Management (CRM) and Shared Service Operations (SSO). Infomedia manages business processes for 600+ companies across multiple industries and holds approximately 53% market share in Indonesia’s contact center industry, making it the market leader nationwide. [infomedia.co.id]
With 22+ years of experience managing large-scale contact centers, Infomedia has transformed into a Digital CX Partner, offering modern digitalized BPO solutions such as omnichannel contact centers, data management, digital marketing, and cloud-based business services.
Job Descriptions:
- Lead and manage daily banking contact center operations.
- Oversee financial performance and ensure operational profitability.
- Coordinate with internal and external stakeholders to deliver high-quality service outcomes.
- Provide insightful operational and analytical reports to support strategic decisions.
- Full handling operational Call Center Team (Team Leader and Agent)
- Make sure to achieve KPI (QA, Ticket Accuracy, SL, ATT, QM Score, SCR, Sales Inbound Cross-selling & Upselling)
Requirements:
- 57 years of experience in a BPO. In fintech or banking
- contact center environment (must-have).
- 35 years of operational management experience in Banking/ Fintech Contact Center
- Strong leadership experience managing large-scale teams (more than 50 members) with client-facing responsibilities
- Experience in leading Inbound Call Center or Telemarketing
- Strategic thinker with strong execution capability
- Proven experience in team building and managing operational, organizational, and financial functions
- Demonstrated ability to coach and develop team members
- Holds an accredited contact center industry certification (local or international)
- Expert Ms. Office (Ms. Excel & Ms. Power Point)
- Placement in Semarang
- but willing to be relocated to Jogja if it's needed
Reporting Line:
- External: Client
- Internal: Head of Department & Vice President
Lowongan dimuat 10 jam yang lalu
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