Agent Call Center Bank Danamon - Semarang

JOB DESCRIPTION

- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Researching required information using available resources.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization’s service and product information.
- Processing forms, orders, and applications requested by the customers.
- Identifying, escalating priority issues and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
- Other duties as assigned.
- Selling Product. JOB REQUIREMENT

- Min D3, IPK, 3,00.
- Experience in dealing with the public.
- Ability to work with others in a close manner.
- Good computer skills.
- Good multi-tasking skills.
- English Mandatory
- bahasa inggris pasif bisa lamar tetapi pengalaman di contact center
- Penempatan di Semarang
- Siap kerja shifting

 

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