Supervisor CCS (YGY)
Jakarta
Be part of a great team from a global company
Join our global company and unlock limitless opportunities as you collaborate with a diverse and talented team. Together, we redefine success, inspire innovation, and create a world of endless possibilities.
Responsibilities
- Coordinate with client and OM to ensure Contact Center Operations run smoothly.
- Monitor daily activities of Contact Center Operations.
- Ensure administration processes related to team member attendance, schedules, permits, and leaves.
- Maintain KPIs for Contact Center (CSAT, FCR, AHT, etc.).
- Validate Quality Monitoring Performance.
- Train and coach team members.
- Provide daily, weekly, and monthly reports.
Skill Requirements
- Minimum D3/S1 education background.
- Fluent in English is a must, both speaking and writing.
- Minimum 1 year of experience in the same position.
- Strong knowledge in Ecommerce.
- Customer experience-oriented and a team player.
- Good communication and strong analytical thinking.
- Fast learner and problem solver.
- Willing to be placed in Semarang and work on a shifting schedule.
Lowongan dimuat 3 hari yang lalu
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