Hotel Operations Manager (Talent Pooling)

Cove started with renting coliving spaces. Now we've expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 6000 rooms across Singapore and Indonesia, we're living our mission and growing our homes in South Korea and Japan. 

Believing in the power of a team , we aim to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. Here we also encourage authenticity and fun to fully embrace being human in a driven and result focused environment to make things happen and ensure the dream becomes a reality.

Experience the flexibility of working in a fully equipped coworking space or in our beautiful properties around Bali, embracing a fresh environment every day. Both our coworking space and properties' communal areas are decked out and designed to support meetings, collaboration, and productivity in a relaxed and inspiring setting. 

Come enjoy the journey with us and become a Cove Superstar!

Job Title:  Hotel Operations Manager

Job Type: Fulltime

Area: Bali

Reports To: Property Manager

Main Responsibilities : We are seeking a dynamic and experienced Hotel Operations Manager to lead our team in Bali. The successful candidate will be responsible for managing all aspects of our hotel operations, including front office, engineering, housekeeping, and security. This role requires a hands-on approach to ensure the smooth running of our hotels on a day-to-day basis.

Responsibilities:
Staff Management:

• Lead, motivate, and manage a team across various departments.
• Develop and implement staff schedules and rosters.
• Conduct regular performance reviews and provide constructive feedback

Operations Management:

• Oversee daily operations to ensure a high level of guest satisfaction.
• Troubleshoot and resolve operational issues promptly and efficiently.
• Ensure compliance with health and safety regulations.

Financial Management:

• Develop strategies to maximize revenues and optimize operational expenditure.
• Monitor and manage budgets and financial performance.

Customer Service:

• Ensure a high standard of customer service is maintained at all times.
• Handle guest complaints and feedback in a professional and timely manner.

Vendor Management:

• Negotiate contracts with vendors and suppliers.
• Monitor vendor performance to ensure quality standards are met.

Requirements:
- Minimum of 5 years' experience in a similar role within the hospitality industry.
- Proven leadership skills with the ability to motivate and manage a team.
- Strong technical knowledge of hotel operations.
- Excellent problem-solving and decision-making skills.
- Strong financial acumen with experience in budgeting and financial management.
- Exceptional customer service skills.
- Excellent communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.