Senior Inbound Manager

JOB DESCRIPTION

• Overall responsibility and supervision of the inbound Department
• Fully understand the range of sustainable products available and share this information with your team and agents to Increase sales of all sustainable products
• Invite agents to take part in our Refillable water Bottle and carbon offsetting initiatives
• Seek ways and update strategy to provide excellent services and enhance client satisfaction
• Be a key contact person to ensure the highest level of service possible
• Manage the inbound team in performing their work and encourage open communication for any problems related to the work
• Evaluate the work performance and coach them on their assignment to ensure every development
• Working collaboratively with all other departments
• Coordinate with the Product Manager to develop programs
• Coordinate with the business development Manager to expand current markets
• Coordinate with the Sustainability Manager to ensure responsible tourism practices JOB REQUIREMENT

• Open for Indonesian nationals and foreign citizens
• Fluent at native level in written and spoken English
• Excellent experience in the tourism industry
• Extensive knowledge of Indonesia's tourism products
• Experience with Destination Management software
• Leadership skills with a pleasant personality and strong Initiative
• Good analytical skills and business sense
• Strong relationship-building and negotiation skills
• Excellent communication skills - verbal, written, and presentational - with clarity of expression
• Excellent command of Microsoft Office (World, Excel, Outlook) applications and computing skills
• Must be well organized, detail-oriented, and prioritize workload efficiently
• Good decision-making and problem-solving capability
• Multitasking skills
• Able to work under pressure, meet tight deadlines, and work flexible hours during peak season
• Able to work independently as well as part of a team
• A “Can Do” attitude and positive thinking that includes creative thinking is an asset

Benefits
• Competitive Salary
• THR, BPJSTK and Kesehatan
• 12 days annual leaves
• Tax covered by the company

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