Customer Service Staff

The role is to manage materials in SAP, process orders and samples, and arrange deliveries, as well as handle customer complaints and accompany the Sales Manager during customer visits if needed.

Material number related: creation and setting up materials.

Order/ Sample Process: Order/ Sample entry in SAP, FU status order, arranging delivery.

Price and SKU Management: Maintaining material info records and price lists.

Delivery Requests: Provide shipment plan and create Outbound Delivery on SAP.

Monitoring and scheduling: Following up delivery status.

Payment demands: Following up on overdue payments.

Complaint Handling: Receiving complaints and communicating to Quality Department, entering notifications in SAP.

Inventory tracking.

Accompany Sales Manager for customer visit when necessary.

Profile

• Bachelor's degree in textile or related field.
• Work experience: 3 years related working experience.
• Able to handle multiple tasks and adapt to changing priorities.
• Strong knowledge of English both written & spoken.
• Familiar with SAP system and Microsoft Office applications.

Excellent communication and coordination skills with different levels of staff, internally and externally.

Our offer

• We offer you a job in an international organization where a positive attitude, trust, and teamwork are highly valued.
• Competitive salary package.
• Performance Bonus.
• Health & life Insurance.

Application form

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