National Consultant on Mystery Shopping and Complaint Investigation Capacity Building, Jakarta

Result of ServiceTask 1: Training Programme and Materials Objective Achieved: Developed and submitted a comprehensive training programme, agenda, presentations, practical exercises, case studies, role-play scenarios, and participant handouts on mystery shopping, surveillance, information collection, evidence gathering, and reporting. Deliverables Produced: Trainer slides and facilitation guides were developed and submitted. Task 2: Delivery of Training Objective Achieved: Delivered a five-day training programme for approximately 20 mystery shopper agents of the Supreme Court’s Supervisory Agency, including classroom sessions, operational planning exercises, field simulations, surveillance exercises, and debriefing sessions. Activities Undertaken: 1. Delivered training sessions based on the approved materials. 2. Designed and administered pre- and post-training assessments to measure participants’ knowledge and practical skills acquired during the training. 3. Facilitated and evaluated participants’ performance during field exercises and provided practical feedback and recommendations for improvement. 4. Developed and submitted a final report summarizing the training activities, methodology, participant performance, assessment results, key observations, lessons learned, and recommendations for future capacity-building initiatives. Work LocationHome-based with travel to Bogor, Indonesia Expected duration06/07 - 23/07/2026 Duties and ResponsibilitiesUnder the supervision of Anti-corruption National Programme Coordinator, the consultant expected to deliver a Basic Training on Mystery Shopping and Internal Investigation for the Supreme Court’s Supervisory Agency. Qualifications/special skillsAn advanced university degree (Master’s degree or equivalent) in law, accounting, criminology, or a related field is required. A first-level university degree (Bachelor's degree or equivalent) in similar fields in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. Formal qualifications or certifications from a recognised national or international customs authority, police academy, or military-training institution, supplemented by specialization in criminal justice, crime prevention, or law enforcement, in combination with four (4) additional years of qualifying work experience, may be accepted in lieu of the first level university degree. • A minimum of 5 years of relevant professional experience in the field of intelligence and investigations, law enforcement/ no degree assignments, anti-corruption agencies, judicial oversight bodies, internal audit and compliance investigations, inspectorate or internal affairs functions is required. • Experience in the area of developing training programmes on mystery shopping, investigations, surveillance, intelligence collection, integrity monitoring, or anti-corruption compliance is desirable. • Experience working with government institutions, judicial bodies, anti-corruption agencies, or international organizations is desirable LanguagesLanguages English and French are the working languages of the United Nations Secretariat. For this position, fluency in English, with excellent drafting and communication skills, is required. For this position, oral and written fluency in Bahasa Indonesia is required. Knowledge of another United Nations official language is an advantage. Additional InformationNot available. No FeeTHE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.