Senior Specialist, Workplace Management
Purpose & Overall Relevance for the Organisation:
To support Workplaces with all related tasks and projects and to ensure that all Workplace and reception duties are fulfilled in a professional and efficient manner.
Key Responsibilities may include:
- Plan, organise and monitor assigned operational processes (includes but not limited to switchboard management, incoming couriers and distribution, guest and visitor arrangement, workplace housekeeping, pest management, etc).
- Ensure high level of hospitality and all service-related qualities, policies, standards and processes to achieve maximum customer satisfaction as per adidas culture
- Oversee Health and Safety aspects within the office
- Managing and maintain relationship with landlord for topics related with building, maintenance and preventive maintenance, housekeeping for public area, etc
- To support with projects and events in coordination with the Human Resources Manager
- Liaising with third party vendors on office maintenance and preparing the necessary reports
- Supporting company’s sustainability agenda / Green company process in the office in line with global processes and targets
- Responsible for purchasing and managing office supplies and refreshments
- Responsible for all screen displays and ensure the alignment with brand team when required
Key Relationships:
- Global:
- Regional:
- Local: All departments.
KPIs:
- Operational fulfilment
- Service Support to all employees in terms of availability and flexibility.
- Number of complaints.
- Timely follow up on tasks.
Knowledge, Skills and Abilities :
- Good spoken and written English
- Effective verbal and listening communications skills
- MS Office expertise
- Multi-cultural understanding
- High level of customer service skills
- Multi-tasking and Time Management skills
Requisite Education and Experience / Minimum Qualifications:
- Diploma or University Degree in any background
- Minimum 4 years experience years as General Affair / Building / Office Administration with a strong sense of customer service and satisfaction
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