Hotel Operations Manager (Talent Pooling)

About Cove: Cove is the new way to rent your home! We're a co-living start-up making it easier and more affordable for young people to have a place they can call home with a more practical and seamless rental experience from end to end. Our contract terms are flexible like our tenant's lives and our rental prices include everything from utilities and wifi and weekly cleaning. All of our properties are already stylishly furnished and located in the most incredible locations in Singapore and Indonesia. One thing you won't get from anywhere else is that our tenants get matched with great flatmates and also have access to our community events around the city. Check us out for more exciting information at

At Cove, we are a team player and support team members especially when faced with challenges by being able to be depended on. We communicate proactively, listen to, and highly value the inputs of others by giving constructive feedback in a positive as well as supportive manner. Everyone in the team is motivated to grow and are comfortable staying agile and adaptable, where challenges are seen as opportunities. Understanding that we are a work in progress and being comfortable with ambiguity is what we need, while also enjoying the process of figuring out the solution.

Job Title: Hotel Operations Manager

Job Type: Fulltime

Area: Jakarta

Reports To: Head of Operations

Main Responsibilities : We are seeking a dynamic and experienced Hotel Operations Manager to lead the team. The successful candidate will be responsible for managing all aspects of our hotel operations, including front office, engineering, housekeeping, and security. This role requires a hands-on approach to ensure the smooth running of our hotels on a day-to-day basis.

Responsibilities:

Staff Management:

• Lead, motivate, and manage a team across various departments.
• Develop and implement staff schedules and rosters.
• Conduct regular performance reviews and provide constructive feedback

Operations Management:

• Oversee daily operations to ensure a high level of guest satisfaction.
• Troubleshoot and resolve operational issues promptly and efficiently.
• Ensure compliance with health and safety regulations.

Financial Management:

• Develop strategies to maximize revenues and optimize operational expenditure.
• Monitor and manage budgets and financial performance.

Customer Service:

• Ensure a high standard of customer service is maintained at all times.
• Handle guest complaints and feedback in a professional and timely manner.

Vendor Management:

• Negotiate contracts with vendors and suppliers.
• Monitor vendor performance to ensure quality standards are met.

Requirements:

• Minimum of 5 years' experience in a similar role within the hospitality industry.
• Proven leadership skills with the ability to motivate and manage a team.

• Strong technical knowledge of hotel operations.
• Excellent problem-solving and decision-making skills.
• Strong financial acumen with experience in budgeting and financial management.
• Exceptional customer service skills.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.

What's in it for You: Join us and you'll be surrounded by our three inspiring co-founders.. You'll also be working directly with them and get to experience first-hand what it takes to get a new high-growth business off the ground. Working for Cove gives you the opportunity to learn in an exciting young startup incubated through Antler. Co and take ownership from day one. The team is fast-paced but you can expect a highly-supportive environment where your voices will be heard and appreciated at all times. We are hard-working and expect results but definitely value employee engagement as well as committed to creating a human and empathetic environment. We actively encourage your development to help become a better you with plenty of fun thrown in.