ORDER MANAGEMENT SOLUTION OPERATION

Order Management Solution Specialist

Location: Jakarta, Indonesia
Level: Experienced

Objectives

Drive continuous improvements in operational processes to meet customer SOP requirements, ensuring all daily activities are executed accurately, efficiently, and on track.

Job Duties

• Continuously review and enhance operational processes to ensure accuracy, compliance, and adherence to customer SOPs and internal IOP standards, especially in data and document management to achieve productivity goals.
• Monitor KPIs to identify successes, recurring issues, and opportunities for improvement.
• Act as the primary point of contact for shipment arrangements, including checking and obtaining customer approvals.
• Handle customer service matters and manage operational exceptions.
• Ensure accuracy of data entry in InforNexus to maintain reliable visibility for customers.
• Manage shipment bookings with shipping lines.
• Guide vendors to comply with SOPs and provide support through training or education programs.
• Ensure timely collection of invoice payments and manage outstanding local invoices.
• Oversee daily tasks related to account management, ensuring all activities remain on track.
• Manage monthly file closing and ensure proper document filing and archiving.
• Comply with all QHSE procedures and regulations.
• Actively participate in QHSE programs and initiatives.

Job Requirements

• Minimum 3 years of experience in freight forwarding or logistics operations, including PO management
• Bachelor’s Degree in any major.
• Strong managerial skills, including planning, organizing, and directing work in PO management or end‑to‑end supply chain operations.
• Proficiency in English, both written and spoken.
• Results‑oriented mindset with the ability to deliver performance while maintaining respect and professionalism.