Senior Wordpress Technical Support

About Us 

We’ve got an incredible brand -- now we’re busy creating the legend behind it. At hosting.com, we’ve set out to redefine the new standard for what web hosting should be — one that is authentically human, deeply trusted, and built on shared success. 

Our aim and promise is bold: to become the world’s most trusted hosting company. If you’re eager to contribute your time and talent to something bigger that people will talk about long after your work is done -- hosting.com is your place. If you want to do that work with and alongside incredible humans who care about each other, our customers and the work we do -- it’s at hosting.com. If you believe the best success is always shared success, with your teammates, for your customers -- hosting.com is your next work home. 

At hosting.com, we’re not just hosting websites. Although we do a great job of that for millions of websites. We’re helping our customers tell their stories and connect with their people. Creating product experiences helps them do that. Being there when they need us. And earning trust, day by day, by showing up and giving our best. 

All because we care ... about each other’s success. Our team is 750+ strong and growing, spread across the globe.

We can’t do this alone. Come join the journey. And help us build something better together. 

What You'll Do:

Advanced WordPress & WooCommerce Troubleshooting

• Diagnose and resolve complex WordPress core, theme, and plugin conflicts across various client environments.
• Deeply investigate and resolve technical issues within WooCommerce ecosystems, with a heavy focus on payment gateway integrations and custom shipping setup issues.

Website Security & Malware Remediation

• Perform advanced malware infection cleanup, core file repairs, and database cleaning to fully restore compromised sites.
• Implement deep website security hardening protocols to proactively safeguard client sites against vulnerabilities and emerging threats.

Performance & Speed Optimization

• Execute advanced speed and performance optimizations, including caching strategy setup, asset minification, database cleanup, and query optimization.

Server-Level & Environment Diagnostics

• Conduct deep server-level troubleshooting by analyzing PHP, PHP-FPM, webserver (Nginx/Apache), and SQL logs to isolate root causes.
• Monitor and manage PHP processes, memory limits, and execution timeouts to maintain server health and stability.

Requirements

What You’ll Bring

• Expert WordPress & WooCommerce Mastery: Extensive experience in advanced WordPress troubleshooting and deep hands-on expertise in WooCommerce (specifically payment gateways and shipping configurations).
• Security & Cleanup Expertise: Proven track record in advanced malware identification, manual cleanup, and implementing robust security hardening measures.
• Server & Diagnostic Proficiency: Demonstrated experience analyzing server logs (PHP, webserver, SQL) and managing PHP processes to solve complex performance or environment issues.
• Command Line & Terminal Skills: Strong command-line proficiency with Linux terminal navigation and WP-CLI for site management, automation, and troubleshooting (Preferred) .
• Development & Code Literacy: Intermediate-to-advanced knowledge of PHP, SQL, JavaScript, and CSS to read, debug, and patch underlying code issues (Preferred) .
• Hosting Experience: Direct background working within web hosting or server management environments.

Benefits

Benefits

Why You’ll Love It Here

· Be part of a global, purpose-driven team building one of the world’s most trusted hosting companies.

· Is a fast moving, agile company. We are energetic, and we hustle. You should be able to move at pace and be self-motivated.

Our Values  

Be Pragmatic. Be Trusted. Be Energetic. Be Accountable. Be Respectful. Be Innovative.

At Hosting.com, success is always shared — with our people, our customers, and our communities.