Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart ,
Join us and become a Heartist ®.

Job Description

Sales Manager
Through your passion and motivation, you sell memorable experiences to guests who stay on your property. You are professional and knowledgeable about your property, and you build strong relationships and create bonds with your guests.

What’s in it for you:

Employee benefit card offering discounted rates in Accor worldwide.
Learning programs through our Academies.
Opportunity to develop your talent and grow within your property and worldwide!
Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

Consistently offer professional, friendly, and engaging service.
Responsible for the achievement of targeted food and beverage revenues.
Responsible for devising and executing an individual market plan and analyzing financial data.
Respond to and contract inquiries for all inquiries professionally and promptly.
Initiate billing procedures to ensure hotels deal with creditable clientele, as well as ensure deposits and/or credit applications are received with adequate information.
Organize and distribute all information to departments for events through banquet event orders, directives, resumes, and rooming lists.
Coordinate with outside vendors - entertainment, electrical, audio-visual, display, floral, etc. to accommodate the client's requirements.
Create menus to satisfy client’s needs while maintaining hotel food and labour costs.
Ability to plan and organize events effectively with an acute sense of detail.
Ensure delivery of expected guest service through follow-up and coordination with other hotel departments
Work independently within given parameters and maintain a positive attitude within a very busy environment.
Able to handle many tasks at once with strong organizational and supervisory skills.
Maintain high quality of service standards required by the hotel and company.
Weekly participation in the inquiry schedule and support of the other “Inquiry Managers” in coverage during absences, vacations, and other high-demand periods.
Attends customer events, local trade & Bridal shows, and sales missions to maintain, build, and/or develop relationships with current and future clients.
Prompt response (within one business day) to all forms of inquiries to capture additional market share.
Perform regular audits and site of the comp set regularly.
Negotiate prices, prepare accurate quotes, and confirm by written contracts.
Site inspections.
Active participation in Departmental meetings, team building efforts, and other like activities.
Prepare weekly, monthly, quarterly, and annual reports as required.
Assist with the compilation of competitive intelligence information.
Actively participate in appropriate Conference Services/Catering training.
Ensure Health & Safety standards are complied with at all times.
Adherence to Company Green Initiatives.
Primary market segmentation and market deployment may be altered as well as the defined “work week” at the discretion of the Director of Sales.
All other reasonable requests are made by the leadership of the Department and Hotel.
Solicit group, transient, and/or banquet business, and reach the consistent achievement of sales objectives.
Establish parameters, quotes and negotiate prices, and seal contracts.
Participate in tradeshows, conventions, and promotional events.
Maintain accounts, contact, activity, and business details.

Qualifications

Your experience and skills include:

Degree in public relations, communications, or hospitality.
Minimum of 1 year of experience in a similar capacity with proven track records.
Communication and marketing skills.
Project management experience.
Good leadership skills.
Highly Organized.
Multi-tasker.
Good time management.
Proficiency in various event software.
Expert interpersonal skills.
Risk management experience.
Relevant sales experience is an asset.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Highly responsible & reliable.
Excellent communication skills, both written and verbal required.
Strong interpersonal and problem-solving abilities.

Additional Information

Mercure Serpong Alam Sutera is ALLSAFE sanitary & safety label certified. ALLSAFE standards have been developed by Accor Global, Bureau Veritas, and the world's leading medical authorities.
Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the centre of the lifestyle, entertainment and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure travelers.

Discover Alam Sutera, well known as the best town for cycling and jogging with a green and healthy environment. Explore the culinary indulgence, entertainment, and shopping experience, such as Flavor Bliss, Living World, IKEA, and Mall @Alam Sutera.

Sales Manager (Social Event and Wedding)